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How can I ensure that my shipments arrive intact?
All our products are shipped rolled up and protected with plastic and a cardboard box. This ensures that they won’t be damaged during transport.
Can a spring mattress be rolled up?
Yes. We have conducted quality tests on our products to ensure that a spring mattress, just like foam mattresses, will regain its original shape without compromising its technical features or original properties.
How many springs does a mattress have?
This question depends on the type, size, and materials of the mattress. Generally, our mattresses contain between 396 springs (for small 90x190 cm mattresses) and 1128 springs (for large 200x200 cm mattresses).
How long should I wait before I can use my product?
48 hours after opening.
What is the firmness of my mattress?
At Shaula, we’ve created a firmness scale from 1 to 5.
A mattress rated 1 is very soft, while one rated 5 is very firm. In our product specifications, we always include the firmness level so that you can choose the one that best suits your body.
Is it safe to buy from Shaula?
To guarantee the safety of all our customers, VDESCANSO uses a secure website with SSL encryption, ensuring that no one can access your data while you browse. We fully comply with data privacy policies, and your personal data is only shared with the delivery company for shipping purposes.
If you have any further questions, please don't hesitate to contact us. We'd be happy to assist you via email: info@shaulaconfort.com